The Moulton Company Seminar Capsules
Technology training for the 21st Century

PC Support and A+ Certification

About This Seminar

This is a PC configuration problem solving workshop emphasizing isolation and repair of PC malfunctions. The objectives of this seminar are:

  1. Teach PC disassembly and reassembly. We present the basic ideas and then show in class the specifics for some PC systems. This gives the seminar attendees a solid foundation on which to build their knowledge of the PC hardware and software they must support.
  2. Present procedures for averting serious PC problems.
  3. Virus Removal and Registry Repair.
  4. Fixing Corrupted Windows and Email.

This seminar includes demonstrations on rental or loaned PC's. These PC's may have user data, viruses and broken hardware components. This means that actual troubleshooting is likely to occur during class.

Because of the variety of software and equipment, not all demonstrations work the same on each PC. You cannot perform the same demonstrations on a Compaq laptop as you can on a Dell desktop. Windows XP behaves differently than does Windows Vista. Windows network problems differ from Peer-to-Peer PCs to Servers with Domains.

This is a PC configuration, maintenance, and troubleshooting workshop emphasizing PC techniques for configuring, maintaining, and troubleshooting PC hardware for Windows XP, and networked Windows PCs. You see through demonstrations in the class and hands-on exercises what happens when various PC subsystems fail. Understand how to troubleshoot PC hardware and software problems saving time in returning your PC to its full operational state. This gives PC coordinators, help desk employees, and other PC troubleshooters the knowledge needed to isolate and resolve PC malfunctions.


The maintenance contract on your hardware (typically 10% of its initial purchase price per year) does not measure precisely the cost of PC maintenance and repair. The nonproductive hours that employees wait while their PC is malfunctioning and not being repaired better represents the true maintenance costs. Superfluous repair calls also cause productivity losses for both the maintenance employees and the PC users. Since PC components are cheap and relatively easy to replace with the proper training, it is often less expensive to have trained users perform simple repairs than to keep a maintenance contract on your PC's. More expensive off-site maintenance people on an as required basis can perform the tough repairs.


This seminar teaches PC malfunction problem solving so that you can troubleshoot and repair the most common PC problems. It doesn't turn you into a PC technician, but prepares you to talk convincingly to them when it becomes necessary for them to repair your PC. If you need to enhance your PC's performance or increase its fixed disk capacity, this seminar prepares you to perform these tasks.

Seminar Features


In-class troubleshooting and installation demonstration helps you to remember how to perform these tasks once you are back at your office. The demonstrations cover virus removal, registry repair, fixing corrupted Windows installations, sources of common errors, disk drive replacement and setup, and PC re-assembly and testing.


You identify PC Power On Self Test error indicators and codes and examine in detail their cause. Troubleshooting involves combining the Windows XP, and networked Windows PCs error messages with other clues to precisely identify the root of PC malfunctions. We create system malfunctions and see what happens. For example, what occurs when you install disk drive cables backwards? How can you tell when this has happened?


What office environment minimizes PC malfunctions. Why do PC's seem to feel the Monday morning blues? Can you prevent this? Why can there be more problems when it is cold, then when it is warm? Why do some PC work in one spot in the office and not in others? How often should you clean your system? and Why?


Installing PC options and upgrading fixed disk drives is presented understandably and simply. Serial ATA (SATA) and RAID drive installation is covered. Windows 7 performance is examined. Procedures for resolving Plug and Play problems under Windows are examined and discussed.

Who Should Attend

This is a general PC Troubleshooting class aimed at all levels of PC users and support personnel.