The Moulton Company Seminar Capsule
Technology training for the 21st Century

Introduction to Telephone Computer Troubleshooting for Help Desk Personnel

Course Description:

This is a 1-day course teaches basic computer concepts, fundamental PC troubleshooting techniques, basic network troubleshooting, Internet connectivity troubleshooting, and malware infestation determination to help desk telephone support personnel. It begins by covering basic Windows and Network configurations. Then simple telephone troubleshooting techniques and procedures are demonstrated and examined. This course covers Windows 7.

Who Should Attend

This class is designed for help telephone desk personnel and professionals needing to support non-technical PC users that work on networked Windows PCs. Attendees do not need to have a formal technical background.

Duration & Cost:

Introduction to computers is a one-day seminar that accommodates a maximum of 24 students and is conducted by a primary instructor and one assistant instructor. The client provides all training facilities, including the computer lab. The client is provided with a master copy of the student manual that may be reproduced, at their cost, for each student in the class. Total cost for the day is $2,000 for any location within a 150-mile radius of Columbia,Maryland. Organizations located outside of this service area are also eligible to purchase this class, please call for a quote for your specific needs.

Course Outline:


PC and Network Components and Configurations

Typical Computer Problems and How to Recognize and Resolve Them

Typical Network and Internet Connectivity Problems and How to Recognize and Resolve Them

Remote Access Troucbleshooting Tools and How to Use Them

Effective User Management during the Troubleshooting Process